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WhatsApp Auto Reply for Customers

Reply to customers around the clock with fixed rules or smart replies

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There are two kinds of replies you can use together. Fixed rules: a set word arrives and a set reply goes out, useful for opening hours and your address. Smart replies: they understand the customer's question however it is worded and answer from your store information.

How it works

  1. Write your rules

    On the Auto Reply page, add a word and the reply it triggers.

  2. Fill in the Business Profile

    Your store and product information is what the smart bot answers from.

  3. Choose the mode

    In the number's bot settings: rules only, AI only, or a mix of both.

Features

Rules that reply when a message matches, starts with or contains a word
A dedicated reply outside working hours
Reply with text, an image or a ready voice clip
Smart replies that understand open questions and know your products and prices
Reads the last 20 messages to follow the conversation
Starts with "read" and "typing..." like any staff member
Set the bot's personality and instructions from your dashboard

Use Cases

Online store

Answers about prices, availability and shipping from your store data

Restaurant

Shows the menu, takes the order and sends the location

Bookings

Collects the booking details from the customer, and your staff confirm the slot

Limits

  • A fixed rule matches the word itself and does not understand other phrasings. Use smart replies for open questions.
  • The smart bot does not invent answers: when your information has no answer, it follows your Handoff & alerts setting.
  • If you reply from the WhatsApp app on your phone, the bot pauses for that conversation on its own. From the dashboard inbox, pause it for the conversation before you reply.

Frequently asked questions

What is the difference between fixed rules and smart replies?

A fixed rule: a set word arrives and a set reply goes out, good for literal answers like opening hours. Smart replies understand the customer's question however it is worded and answer from your store information. Using both together works best.

Are smart replies included in the subscription?

Yes, with no extra fees and no external account to create. Your plan's monthly message limit is what governs usage.

How do I stop the bot for one customer?

In the inbox, pause that conversation: for a set time, until you resume it, or permanently for that number. If you reply from the WhatsApp app on your phone, it pauses on its own.

Ready to start?

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