WhatsApp and Instagram Order Management
Every order from WhatsApp and Instagram in one place, through every stage
Try NowWhen the bot sells in a chat, the order is saved on its own with product, amount, customer and channel. The customer sends the payment receipt, and you review it and confirm or cancel. A digital product is delivered after you confirm, without opening the chat.
How it works
Turn on in-chat selling
In the Business Profile, turn selling on and add a payment method: a payment link or transfer details.
Review the receipt
The order reaches the Orders section. Open the receipt and confirm the payment, or cancel with a reason the customer receives.
Deliver the order
A digital product is delivered automatically after you confirm. You track the status of other orders yourself.
Features
Use Cases
Digital products store
Cards and subscriptions delivered as soon as you confirm payment
Service business
Every booking or service request with its status, instead of searching chats
Salla store
Salla orders and chat orders together in one section
Limits
- Automatic delivery is for digital products only. You handle physical products and services yourself.
- The bot does not confirm payment itself: a receipt arriving is not proof of payment, and confirmation is yours.
Frequently asked questions
Where do I see WhatsApp and Instagram orders?
In the Orders section: every order with its channel, product, amount and status, with search, filters and CSV export.
How does a digital product reach the customer?
Once you confirm payment, the bot sends the customer the code or file from your stock automatically.
Can I record an order that came by phone or in store?
Yes. Use the New order button in the Orders section to record a manual order with the customer, product and amount.