AI WhatsApp Bot That Replies to Your Customers For You
Tired of answering the same questions every day? SendsBot replies to your WhatsApp customers with AI. It understands the question in any dialect, answers about prices and products from your store data, and hands the conversation to you when a customer asks for a person. It is not a keyword auto-reply: it follows the context and replies naturally.
Start freeHow it works
Link your number
On the Devices page, add a device and scan the QR code from WhatsApp on your phone. Linking takes a minute.
Teach the bot your store
In the Business Profile, describe your store and add your products and prices, or import them from an Excel or CSV file.
Turn on smart replies
In your number's bot settings on the Devices page, choose smart replies and the bot starts answering your customers.
Why SendsBot?
Understands spoken dialects
Saudi, Gulf, Egyptian, Levantine or Modern Standard Arabic. It understands your customer however they write, and replies at the same register.
Answers from your store data
It reads your products, prices and FAQs and answers from them. It finds a product even when the customer describes it instead of naming it.
Replies in your style
In the Conversation examples tab, write messages you received and how you answered, and the bot follows your way.
Replies around the clock
Even while you sleep, your customer gets an answer instead of waiting until morning.
Remembers the conversation
It reads the context of the conversation with the same customer before replying, so it does not ask the same questions again.
Hands off when a customer asks for a person
It recognises a request to talk to a person, sends the handoff message, notifies you, and pauses its replies to that customer for the time you set.
Illustrative example
An illustrative conversation for a fictional coffee store. Names, numbers, and prices are examples only.
Hi, do you have Ethiopian beans? For pour-over
Hi! Yes, we have a light-roast Ethiopian that suits pour-over. The 250 g bag is 65 SAR.
OK, I want to talk to someone about a large office order
Sure, I passed your request to our team and one of them will reply as soon as possible.
Limits
- The bot does not invent answers. When your store data has no answer, you choose what happens in the Handoff & alerts tab: nothing, an alert to you only, or a polite reply to the customer plus an alert to you.
- The main connection is a regular WhatsApp number linked by QR code, not the WhatsApp Business API. Your phone needs to reach the internet now and then, or the link ends and you scan again.
- We cannot guarantee WhatsApp will not ban your number. That decision is WhatsApp's alone; the platform lowers the risk with spacing between bulk messages and a daily cap per number.
Frequently asked questions
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