Connect Your Salla Store to WhatsApp

Your store runs on Salla and your customers message you on WhatsApp. Connect them once: SendsBot syncs your products and prices from Salla and answers customer questions about them. When a customer asks "where is my order?", it replies with the real order status, and it reminds shoppers who left items in their cart.

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How it works

  1. Connect your store

    From the Store Integrations page, click connect and approve the permissions on Salla's official consent screen. No keys or codes to copy.

  2. Choose what to sync

    Each feature has its own switch: products, customers, customer order notifications, and abandoned cart reminders. Turn on only what you need.

  3. Set the reminder schedule

    Choose the interval between reminders and the hours when they may go out, and write the message yourself.

Why SendsBot?

Automatic Salla Product Sync

Connect once and your products, prices, and categories are pulled from Salla. Anything you add or edit in Salla reaches the bot, with no double data entry.

Answers "Where Is My Order?"

Customers ask in their own words or type their order number. The bot reads the status from your store orders and replies with the order number, status, and date.

Abandoned Cart Reminders on WhatsApp

A customer left items behind? They get a WhatsApp reminder with a link to finish checkout. You write the message and can include the customer name and amount.

Customers Get Order Notifications

When a customer orders from your store or the order status changes, they get an automatic WhatsApp message. You can turn it off with its switch on the Store Integrations page.

Salla Customers Become Contacts

Your store customers sync into your contacts, so you can reach them with a campaign later instead of collecting numbers by hand.

Number Protection in Reminders

Every reminder carries an opt-out line that cannot be removed, and anyone who replies "stop" gets no further reminders. Reminders also count toward your number's daily cap.

Illustrative example

An illustrative conversation for a fictional perfume store. Names, numbers, and prices are examples only.

Customer

Hi, I ordered a perfume yesterday. Where is my order?

Bot

Hi! Your order 218437 is "Out for delivery", placed on October 16.

Customer

Do you have the same perfume in a bigger size?

Bot

Yes, the 100 ml size is in stock at 280 SAR. Want me to send you a photo?

Limits

  • Direct integration is Salla only for now. With Zid or any other platform you add products manually or by CSV and the bot answers normally, but order status needs the integration.
  • The bot looks up orders by the customer's phone number, or by order number if they type it. If a customer writes from a different number than the one they ordered with, they need to type their order number. On Instagram the order number is always needed.
  • No reminder goes to a number that replied "stop", outside the hours you set, or after your number reaches its daily cap.
  • If you disconnect the store, products imported from Salla are removed from your catalog and order status and reminders stop. Products you added manually stay.

Frequently asked questions

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